Privacy Policy

This policy explains how personal data is handled when you visit www.turchinagroup.com or contact Turchina Group ("Turchina", "we", "us"). Turchina is a general advisory brand operated in Istanbul, Türkiye, by its founder together with independent Turkish service providers. It is not a law firm and does not provide legal services.

The formal notice required by Turkish law is our KVKK Information Notice, and cookies are explained in our Cookie Policy.

Who is responsible

The data controller is the operator of the Turchina brand, Şişli, Istanbul, Türkiye. You can reach us about any privacy question at contact@turchinagroup.com.

What we collect

• When you contact us by email, WhatsApp, WeChat, phone or the enquiry form on this website: your name, contact details, where you are based, the topic and timing you choose, the messages you send, and any documents you choose to share.
• When you become a client: the information and documents your matter needs, for example passport and identity details, address, family information, and source-of-funds documents for investment-based applications.
• When you browse: technical data such as IP address, browser and device type, and pages requested, handled by our hosting provider for security and delivery. Analytics data (Google Analytics) is collected only if you accept analytics cookies. Separately, we count clicks on our contact buttons and enquiry-form submissions per page and language, and we measure how fast pages load (load timings, your device's time-zone setting, connection type and the CDN location that served the page), without cookies and without recording your IP address or any identifier.

This website has no account system. Messages sent with the enquiry form are delivered to our mailbox by email through our hosting provider's email service; the website itself does not keep them.

Why we use it

• To answer your enquiry and prepare a proposal.
• To provide the services you ask us for, and to coordinate with the authorities, banks and independent professionals your matter involves.
• To meet legal obligations such as record-keeping.
• To keep the website secure, and, with your consent, to understand how it is used.

We do not sell personal data and we do not use it for advertising.

Who receives it

Only what each recipient needs: our hosting and email providers; Google, for analytics, only with your consent; WhatsApp (Meta) or WeChat (Tencent) if you choose to contact us there; the Turkish public offices, banks, notaries, translators and independent professionals (such as lawyers, accountants or valuers) involved in your matter, where you have asked us to proceed; and authorities where the law requires. Some of these recipients are outside Türkiye; see the KVKK Information Notice for how transfers abroad are handled.

How long we keep it

Enquiries that do not lead to an engagement: up to 2 years after our last contact. Client files: for the engagement and then for the periods required by Turkish law (generally up to 10 years). Analytics data: according to the retention setting in Google Analytics, at most 14 months. Your cookie choice: until you clear it or we update this notice.

Your rights

You can ask what data we hold about you, ask us to correct or delete it, object to processing, and withdraw any consent at any time. How to apply, and your rights under Article 11 of the KVKK, are set out in the KVKK Information Notice.

If the EU General Data Protection Regulation applies to you, you also have the rights of access, rectification, erasure, restriction, portability and objection, and you may complain to your local supervisory authority. If China's Personal Information Protection Law applies to our handling of your information, you may exercise the rights it gives you by writing to us.

Children

This website is not directed at children, and we do not knowingly collect children's data through it. Where a family file includes children, their data is provided by their parents or guardians.

Changes

We may update this policy. The date at the top shows the current version.